Refund policy

Standard returns (30 days)
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Alpalove duvets are also covered by our 100-Night Trial (see below), so they can be returned after use within that period.

To be eligible for a standard return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@alpalove.com. Items sent back to us without first requesting a return will not be accepted. Once your return is approved, we'll send you instructions and the return address:

MARITO TRADING INC
ATT: SHIPPING CENTER
555 W 38TH STREET
HOUSTON, TX 77018

Return shipping costs for standard returns are paid by the customer, unless the item arrived damaged, defective or incorrect.

100-Night Trial — Alpalove Duvets
Every Alpalove duvet (Lightweight, All Season and Extra Warm) comes with a 100-Night Trial. Sleep with it for up to 100 nights from the delivery date. If it's not right for you, contact us within that period and we'll arrange your return.

• How to start a return: email hello@alpalove.com with your order number before day 100.
• Condition: the duvet must be free of stains and damage. We recommend using a duvet cover during the trial.
• Return shipping: we'll email you a prepaid return label. A flat $15 return shipping fee will be deducted from your refund.
• Refund: once we receive and inspect the duvet, we'll refund the product price, minus the $15 return shipping fee, to your original payment method within 10 business days.
• Limit: one trial return per household.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, return shipping is on us.

Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards. Custom or special-order products cannot be returned. Please get in touch if you have questions about your specific item.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hello@alpalove.com.