Alpaca fiber is self-cleaning and does not absorb any extraneous odors. Therefore, it is usually sufficient to air the comforter sporadically.

If washing the duvet is necessary, for instance due to spillages, this should be done by a professional cleaner.

We do not recommend machine washing at home.

Our alpaca duvets are very durable and can last 10 years or longer if treated well.
Since alpaca fiber is self-cleaning and does not absorb odors, the amount of care required is very low.

Importantly, the thermoregulatory properties are maintained throughout the life of the comforter and do not diminish.

We recommend one duvet for each season. Our alpaca duvets come with varying
quantities of filling to suit natural variations in temperature across the year.

Thanks to the unrivaled thermoregulating and breathable properties of alpaca fiber, our duvets respond to your internal body temperature, keeping you cool in the summer and warm in the winter.

Our wool is gently cleaned, without the use of any chemical additives, to preserve the fiber’s natural properties in the best as possible while also reducing the product’s environmental impact.

The wool may therefore have a slight inherent odor immediately after unpacking, but this will disappear after a few days.

We recommend airing the product before use. 

We recommend covers made of natural materials, like cotton or linen, that support the thermoregulatory properties of the comforter.

Synthetic covers, which tend to build up a static charge, should be avoided.

Our natural cotton fabric cover can make occasional noises, given that this fabric is specially made for alpaca duvets with the highest cotton quality. This noise will disappear speedily with use.

Our comforters are crafted from fiber-dense organic cotton percale, which prevents fibers from penetrating while remaining highly breathable.

However,please note that all duvets or comforters made from natural fibers may experience some normal fiber shedding.

Alpaca fleece contains low lanolin, which has been shown to help with allergy problems in some people. Alpaca fleece is grown naturally without the need to drench and chemically clean the animals, as is required for sheep.

After being shorn, the alpaca fleece is gently washed with organically certified detergents (scouring and acid carbonizing are not required as with wool cleaning) and processed into our alpaca throws, scavres and duvets without the use of chemicals.

Give your alpaca wool clothing a little extra love by washing it gently in warm (not hot!) water with a mild soap—or even a bit of your favorite gentle shampoo.
Rinse it well using water that's the same temperature.

Alpaca fabric can get a bit fragile when it's wet, so be extra kind and don’t wring or twist it. Just softly press out the extra water with your hands. Easy does it!

Alpaca fiber is naturally dirt-resistant, odor-repellent, and low-maintenance. To preserve softness and longevity, we suggest airing your throw regularly rather than washing.

If deeper cleaning is needed opt for professional dry cleaning. Avoid machine washing and tumble drying to prevent felting or damage.

If dry cleaning isn’t an option, you may gently handwash: use cold water (never warm or hot) with a wool-safe or mild detergent, soak briefly, press (don’t wring) excess water, and lay flat to dry in the shade.

Always handle damp alpaca fiber carefully — it’s more fragile when wet.

We accept returns within 30 days of delivery for unused items in their original packaging and condition. With the exception of 100 Night-Trial for duvets.

eturn shipping costs are the customer’s responsibility unless the product is defective or we made a mistake with your order.

Please contact us at hello@alpalove.com to start the process.

Once we receive and inspect your returned item, refunds are typically processed within 7–10 business days and credited to your original payment method.

We’ll notify you by email once the refund is complete.

If you receive a damaged or incorrect product, return shipping is free. Please send photos and details to hello@alpalove.com so our team can resolve it quickly.

Yes. Our 100-night trial applies exclusively to alpaca duvets. If you don’t fall in love with your duvet within 100 days, you can return it for a full refund—no questions asked.

Yes — we offer free shipping on orders of $100 or more. This promotion applies automatically at checkout.

Orders are processed within 2–4 business days. Delivery times vary by region: typically 5–10 business days for the U.S., depending on customs clearance and local carriers.

Please double-check your address at checkout. Alpalove is not responsible for lost or delayed packages due to incorrect shipping details. We recommend using a trackable shipping method to follow your order.